Frequently Asked Questions
How much is shipping?
Free on every US order. No minimum, no charge added at checkout.
How long will my order take?
1-3 business days to process, then 3-7 business days for items shipping from our US warehouse and 7-14 business days for partner warehouse items. The product page tells you which applies.
Do you ship outside the US?
Not at the moment. We ship to all 50 US states only.
How do I track my order?
You will get a tracking email once your parcel ships. Allow up to 48 hours for the first scan to show up.
Why did my order arrive in two packages?
Items ship from different warehouses depending on stock. If your order is split you are never charged extra, and both parcels get their own tracking.
What size should I order?
Our sizing runs small compared to US sizing, so do not order the size you usually buy. Measure your chest or waist and use the conversion charts on our Size Guide. If you are between sizes, size up. Still unsure? Email us your measurements and we will tell you which size to order.
Can I return something?
Yes — 30 days from delivery, unworn with tags attached. Details on our Returns & Refunds page. Email us first; we will send you the correct return address.
Who pays for return shipping?
You do, unless the item arrived damaged, faulty or incorrect — then we cover it.
Can I cancel or change my order?
Yes, free of charge, within 12 hours of placing it and as long as it has not entered fulfillment. Email us as soon as you can.
What payment methods do you take?
All major credit and debit cards, plus the express wallets shown at checkout.
How do I reach a human?
Email support@maycemen.com. We reply within 1 business day, every weekday.