Shipping & Delivery

Shipping is free on every US order. No minimum spend, no surprise charges at checkout.

Where we ship

All 50 US states, including Alaska and Hawaii, plus APO/FPO addresses. We do not currently ship outside the United States.

How long it takes

Stage	Time
Order processing	1-3 business days
Delivery (US warehouse items)	3-7 business days
Delivery (partner warehouse items)	7-14 business days

Each product page tells you which warehouse the item ships from. If your order contains items from both, they may arrive separately on different days — you are never charged extra for that, and each parcel gets its own tracking number.

Tracking

You will get a confirmation email when you order, and a second email with a tracking number once your parcel ships. Allow up to 48 hours for the first tracking scan to appear.

Delays

Carrier backlogs, severe weather and the holiday peak can push delivery past these windows. They are estimates, not guarantees. If tracking has not updated for 10 business days, or your order has not arrived within 20 business days of dispatch, email us and we will open a claim with the carrier and replace or refund the order.

Wrong address

Check your address carefully at checkout. If you spot a mistake, email us within 12 hours and we will correct it if the order has not shipped. We cannot reroute a parcel once it is with the carrier. If a package comes back to us because the address was wrong or incomplete, we will reship it free once you confirm the correct details.

Lost or damaged

Parcel arrived damaged, or tracking says delivered but nothing turned up? Email us within 7 days of the delivery date with photos and we will sort it out.