Refund policy

We want you to love what you ordered. If something isn't right, you have 30 days from the delivery date to request a return.

What we can accept

Items must be unworn, unwashed, free of odors, stains and pet hair, with original tags attached and returned in their original packaging.

What we cannot accept

Items marked Final Sale
Gift cards
Items damaged through normal wear, improper washing or alteration
Requests made more than 30 days after delivery

How to start a return

Email support@maycemen.com with your order number and, if the item arrived damaged or incorrect, a photo. We reply within 1 business day with return instructions and the correct return address. Please do not ship anything back before you receive those instructions, as unannounced returns cannot be matched to an order.

Who pays return shipping

If the item is defective, damaged in transit, or we sent the wrong product, Mayce Men covers return shipping. For all other returns, including size changes and change of mind, return shipping is paid by the customer.

Refunds

Once your return reaches us and passes inspection, we email you to confirm. Approved refunds are issued to the original payment method within 5-10 business days. How quickly the amount appears on your statement depends on your bank or card issuer.

Exchanges

The fastest way to get a different size or color is to return the original item for a refund and place a new order. This way the item you want is not sold out while the return is in transit.

Damaged or incorrect orders

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or refund it in full, including shipping, at no cost to you.

Order cancellations

Orders can be cancelled free of charge within 12 hours of being placed, as long as they have not yet entered fulfillment. Email us as soon as possible and we will confirm.

Late or missing refunds

If your refund has been confirmed by us but has not appeared after 10 business days, contact your bank or card issuer first, then email us and we will send the transaction reference.